Shipping policy
Order Processing
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
You will receive an email confirmation and shipping notification with tracking once your order ships.
During product launches or high-volume periods, processing may take slightly longer.
Shipping Timeframes
Estimated delivery after shipment:
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United States: 3–7 business days
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Expedited shipping: 1–3 business days (if selected at checkout)
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International: Currently Not Offered
Shipping carriers may include USPS, UPS, DHL, or regional partners.
Delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on location and shipping speed.
We may offer:
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Free shipping promotions
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Bundled shipping discounts
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Clinic bulk shipping options
Address Accuracy
Customers are responsible for providing accurate shipping information.
VitalTag is not responsible for:
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Incorrect addresses
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Packages delivered to the wrong address due to customer error
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Delays caused by carriers
Reshipping may require additional fees.
Lost or Stolen Packages
Once a package is marked delivered, VitalTag is not responsible for theft.
If your package is lost in transit:
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Contact us within 7 days
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We will work with the carrier to investigate
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Replacement eligibility is determined case-by-case
Medical Readiness Disclaimer
VitalTag products are tools for emergency information access and do not replace emergency medical services.
Delivery timing should not be relied upon for urgent medical needs.